Privacy Policy

Effective Date: April 21, 2026

Last Updated: April 21, 2026

1. Introduction

GenAI – AI Video Generator ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application ("App") and related services. By using the App, you agree to the practices described in this policy.

This Privacy Policy also serves as the required privacy disclosure for our App distributed through the Apple App Store and is accessible both within the App and at this URL.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

  • Account Information: When you sign in with Apple or Google, we receive your name, email address, and a unique identifier to create and manage your account. With Apple Sign-In, you may choose to hide your email; in that case, Apple provides us with a relay email address.
  • Content You Generate: Text prompts you enter, images you upload, and the AI-generated videos produced from them are stored to allow you to access your creation history.
  • Support Communications: If you contact us for support, we retain your messages and contact details to resolve your inquiry.

2.2 Information Collected Automatically

  • Device Identifier: An anonymous device ID is collected to track the single free video generation available to users before account creation. This ID is not linked to your identity.
  • Purchase & Subscription Data: We receive purchase confirmation information from Apple (via RevenueCat) to credit your account after a successful in-app purchase or subscription renewal. We do not store your payment card information.
  • Usage Data: We may collect anonymous, aggregated data about how users interact with the App (e.g., which features are used most) to improve performance and user experience. This data is not linked to any individual user.
  • Log Data: Server logs may include IP addresses, request timestamps, and error information for security and debugging purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your user account.
  • To provide the AI video generation service (processing your prompts and images via Google Vertex AI).
  • To manage your credit balance and process in-app purchases via Apple and RevenueCat.
  • To authenticate your identity and maintain the security of your account.
  • To deliver your generated videos and maintain your creation history.
  • To respond to support inquiries and resolve issues.
  • To improve the App's features, performance, and user experience.
  • To comply with legal obligations.

We do not use your data for advertising purposes, sell your personal data to third parties, or share your data with third parties except as described below.

4. Data Sharing & Disclosure

We do not sell your personal data. We share information with the following trusted third-party service providers solely to operate the App and provide our services:

  • Apple Inc. / Apple Sign-In: Authentication service. Governed by Apple's Privacy Policy.
  • Google LLC / Google Sign-In: Authentication service. Governed by Google's Privacy Policy.
  • Google Vertex AI (Veo 3.1) & Gemini: Your text prompts and uploaded images are transmitted to Google's Vertex AI platform for video generation and prompt enhancement. Governed by Google Cloud Privacy Notice.
  • RevenueCat: Subscription and in-app purchase management. RevenueCat receives your app user ID (email) and purchase receipts to manage your subscription status. Governed by RevenueCat's Privacy Policy.
  • Google Cloud Storage: Generated videos are stored and delivered via Google Cloud Storage for fast access.
  • Render (Backend Hosting): Our backend API is hosted on Render's cloud infrastructure.
  • MongoDB Atlas: User account data, credit balances, and video records are stored in a MongoDB database.

We may also disclose your information if required by law, court order, or government authority, or to protect our rights, property, or the safety of our users.

5. Data Retention & Deletion

We retain your personal information and generated content for as long as your account is active or as needed to provide you with our services.

Account Deletion: You may delete your account at any time from the Profile screen in the App. Upon deletion, your account data, credits, and video history are permanently removed from our active systems within 30 days. Some data may be retained in backups for up to 90 days before permanent deletion, or longer if required by law.

Data Deletion Requests: To request deletion of specific data or for data portability requests, contact us at support@veo3gen.app.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • HTTPS/TLS encryption for all data transmitted between the App and our servers.
  • JWT (JSON Web Token) authentication for secure API access.
  • Secure credential storage on your device using iOS Secure Enclave/Keychain.
  • Access controls limiting which personnel can access user data.

While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (see Section 5).
  • Portability: Request a portable copy of your data in a machine-readable format.
  • Objection / Restriction: Object to or request restriction of certain data processing activities.
  • Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, contact us at support@veo3gen.app. We will respond within 30 days.

8. Children's Privacy

The App is not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information. If you believe we may have information from or about a child, please contact us at support@veo3gen.app.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights. To exercise these rights, contact us at support@veo3gen.app.

10. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence. By using the App, you consent to the transfer of your information to these countries.

11. Tracking & Analytics

We do not use advertising SDKs or engage in cross-app tracking. We do not use the Apple Advertising Identifier (IDFA) for advertising purposes. Any analytics data we collect is anonymous and aggregated and is used solely to improve the App.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Our Terms of Service & EULA are also available on our website.